Step Tomo

Support

Help for Step Tomo on iPhone, Apple Watch and Android

Need a hand?

Email us at support@foggoapps.com. A real person (the developer) reads every message, usually within two working days.

It helps to include your phone and watch models, their iOS, watchOS or Android versions, your pet's species and level, and a screenshot if something looks wrong. You can also email us from inside the app: Pet → Settings (gear) → Contact.

Email support

Getting started

How does my egg hatch?

Your first egg hatches during setup: take a short walk of 25 steps with your phone and watch it crack. (No motion access, or sitting down? After a minute you can tap it 10 times instead.) Who's inside is a surprise until it hatches.

Later eggs cost 2,000 coins (Pet tab → Get a new egg), and you pick which species you'd like. A new egg hatches after you walk 2,000 steps on 3 days, and Today shows how close it is. Every egg has a 1 in 64 chance to hatch shiny.

How do pets grow and evolve?

Every step is 1 XP. Your pet levels up as XP adds up, evolves into its second form at level 5 and its final form at level 12. The Pet tab shows the evolution track, lifetime steps together and your pet's traits.

Why is my pet hungry?

Your pet's mood follows your day. If your steps are behind the pace you'd need to reach your goal by bedtime, it gets peckish. Walk a little and it's fed; hit your goal and it has a full belly. It sleeps at night. Hungry nudges can be turned off in Settings → Notifications.

Can I have more than one pet?

Yes. Pet tab → Get a new egg lets you pick a Sprig, Kindle, Trundle, Puff or Scout egg for 2,000 coins and adds it to your home. Walk to warm it until it hatches. You can switch between pets in the Pet tab; the active pet is the one that walks with you.

How do I earn coins?

You earn 1 coin for every 100 steps, and more by selling the things your pet finds on walks. Spend them on new eggs and on hats in the Shop. Optional coin packs ($0.99, $2.99, $6.99 and $14.99, US prices) are also available. Coins have no cash value.

Apple Health, Health Connect and step counts

Step Tomo shows 0 steps, or my pet never moves

On iPhone:

  1. Open the Health app, tap your profile picture, then Apps → Step Tomo, and turn on every category.
  2. Open Settings → Privacy & Security → Motion & Fitness and make sure Fitness Tracking and Step Tomo are on.
  3. Open Step Tomo again. Pet → Settings (gear) → Apple Health shows whether access is connected.

Apple Health doesn't tell apps whether you declined access, so if the prompt never appeared, use the steps above.

On Android:

  1. Open Health Connect (Android Settings → Security & privacy → Privacy → Health Connect, or the Health Connect app on some phones), then App permissions → Step Tomo, and allow every data type.
  2. In Android Settings → Apps → Step Tomo → Permissions, allow Physical activity, so your pet can walk with you in real time.
  3. Make sure the app that counts your steps (for example Google Fit, Samsung Health or your phone's own step counter) is writing steps to Health Connect.
  4. Open Step Tomo again. Pet → Settings (gear) → Health Connect shows whether access is connected.
Why doesn't my count match another app?

On iPhone, Step Tomo reads Apple Health, which merges your iPhone and Apple Watch without double counting. Between Health updates, it adds live steps from your iPhone's motion sensor, and if your watch is ahead, it uses the watch's count. Apps that read only one device, or refresh at different times, can show slightly different numbers. They usually agree within a few minutes.

On Android, Step Tomo reads Health Connect, which gathers steps from the apps and devices you've connected to it. If two apps both write steps, Health Connect's data source priority decides which one counts, and you can change it in Health Connect.

Does Step Tomo send my Health data anywhere?

No. Apple Health and Health Connect data is read and used on your phone and watch only. It's never sent to us, never used for ads and never sold. See the Privacy Policy.

Apple Watch

How do I install the watch app?

It installs automatically if "Automatic App Install" is on in the Watch app on your iPhone. Otherwise open the Watch app → My Watch, scroll to Available Apps and tap Install next to Step Tomo. It needs watchOS 11 or later.

How do I add my pet to a watch face?

Touch and hold your watch face, tap Edit, swipe to Complications, tap a slot and choose Step Tomo. There are circular, rectangular, corner and inline styles. You'll also find a Step Tomo card in the Smart Stack (turn the Digital Crown on the watch face).

My watch shows a different pet, or none

Your pet lives on your iPhone and is sent to the watch when both are nearby and unlocked. Open Step Tomo on your iPhone, then on your watch. If it still looks stale, restart both devices.

Are watch walks saved to Apple Health?

Yes. When you finish a walk started on your watch, it's saved to Apple Health as a walking workout and counts toward your Activity rings. You'll be asked for permission the first time.

Walks

How do walks work?

Tap Walk, choose Just walk, a time goal or a step goal, and head out. Your pet walks with you through a Japanese countryside that scrolls at your pace, and may find collectibles along the way. The summary shows your time, steps, distance, XP and finds.

Why doesn't my walk have a route map?

The map only appears if you turned on Record my route before starting and allowed location access "While Using the App". The route stays on your phone. On iPhone, check Settings → Privacy & Security → Location Services → Step Tomo. On Android, check Settings → Location → App location permissions → Step Tomo.

Can I use AirPods?

On iPhone, yes. With AirPods or Beats that support head tracking, Step Tomo can use their motion to follow your pace during a walk, which keeps the pet in step even when your phone is in a bag.

Premium, purchases and refunds

What does Premium cost?

Step Tomo Premium starts with a 7-day free trial for eligible new subscribers, then costs $12.99 per year or $3.99 per month (US prices; local prices are shown in the app). Subscriptions renew automatically unless cancelled before the end of the period (on iPhone, at least 24 hours before). There's also a one-time Lifetime purchase for $24.99. After the 7 free days, Premium is needed to keep walking with your pet. Full details are in the Terms of Use.

How do I cancel my subscription or trial?

On your iPhone open Settings → [your name] → Subscriptions → Step Tomo and tap Cancel Subscription, or visit apps.apple.com/account/subscriptions. Cancel at least 24 hours before the trial or period ends to avoid the next charge.

On Android open the Google Play Store app, tap your profile picture, then Payments & subscriptions → Subscriptions → Step Tomo and tap Cancel subscription, or visit play.google.com/store/account/subscriptions. Cancel before the trial or period ends to avoid the next charge.

Premium stays on until the end of the time you've paid for. Deleting the app does not cancel a subscription.

How do I restore Premium on a new phone?

Sign in with the same Apple Account on iPhone, or the same Google account on Android, open Step Tomo, then Pet → Settings → Restore purchases (or tap Restore on the Premium screen). Subscriptions and Lifetime restore; coin packs are consumable and are used when delivered, so they don't restore.

Is Lifetime a subscription?

No. Lifetime is a one-time purchase. It never renews and you're only charged once. To get it back on a new device, use Restore purchases with the same Apple Account or Google account.

I bought a coin pack but the coins didn't appear

Close Step Tomo completely and open it again; unfinished purchases are delivered at launch. If it's still missing, email us with the date of the purchase (you can find it in your Apple purchase history or Google Play order history) and we'll sort it out.

How do I get a refund?

On iPhone, Apple processes every App Store purchase, so refunds are requested from Apple at reportaproblem.apple.com. Sign in, find the Step Tomo purchase, choose "Request a refund" and pick a reason.

On Android, Google Play processes the purchase. Find it in your Google Play order history and request a refund there, or email us with the order number and we'll help.

Friends

How do I add a friend?

Open the Friends tab. To send your own code, tap Share my code or Invite a friend and send the message to your friend. To add someone else, tap the add button, choose Enter their friend code and type their 8-character code. If a friend sends you an invite link, tap it on your phone and Step Tomo asks you to confirm.

Nothing is shared until the other person accepts your request, or you accept theirs.

What can my friends see?

Your display name, your active pet (its name, species, stage and whether it's shiny), your level and when you were last active. If Show my steps to friends is on, they also see today's step total and your streak.

They never see your email, your walks, your routes or your Health data. See the Privacy Policy for details.

How do I hide my steps from friends?

Go to Settings → Friends and privacy and turn off Show my steps to friends. Your friends still see your name, your pet and your level, but not your steps or streak.

How do I block or report someone?

Tap a friend in the Friends tab, then choose Block or Report. For a friend request, touch and hold the request. Blocking ends the friendship, and the person isn't told. You can unblock them in Settings → Friends and privacy → Blocked people.

We review every report. If something is urgent, email support@foggoapps.com.

Your account and data

How do I get my pet back on a new phone?

On your old phone, go to Settings → Account and link Sign in with Apple or Sign in with Google (on Android, Sign in with Google). On your new phone, install Step Tomo and sign in with the same account. Your pet, walks, coins and progress come back.

Premium comes back separately. Use Restore purchases with the same Apple Account or Google account.

How do I delete my account?

Go to Settings → Account → Delete account. This removes your account, its linked sign-ins and all your cloud data: your profile, pets, walks, friends and waves. It can't be undone. Don't have the app any more? See Delete your account to request it by email.

Deleting your account doesn't cancel a subscription. Cancel that in your Apple Account settings or in Google Play.

How do I stop emails, or delete my email?

The app doesn't send email. We only send pet news and walking tips if you ticked Send me pet news and walking tips. Use the unsubscribe link in any email to stop them. Your recovery email stays with your account so we can help you get your pet back. To delete it, delete your account, or write to support@foggoapps.com from that address.

Do I need an account? How do I delete my cloud data?

No. Accounts are optional. Your pets, coins, items and walk summaries are backed up to your Step Tomo profile under an anonymous ID, so a reinstall brings them back. To move to a new phone, link Apple or Google, or save a recovery email. Your Health data and walk routes stay on your devices. To delete your backup and your friends data, use Delete my cloud data in Settings → Friends and privacy, or email support@foggoapps.com. See the Privacy Policy for details.